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Cookie Policy

1. How We Use Cookies

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. 

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

Name of CookiePurposeStrictly Necessary
Session CookiesMaintain user’s session navigating site.Yes
Security CookiesProtects from malicious attacks.Yes
Regional CookiesRemembers user’s location.No
Form Memory CookiesRemembers form inputs.No
Analytical CookiesUsed for tracking site performance to improve site usability, increase traffic and identifying popular content.No

Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the services offered through it.

The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.

The analytics service(s) used by Our Site use(s) the following Cookies:

Name of CookieProviderPurpose
Page InteractionsGoogleRecords anonymised interaction
Analytics IDGoogleRecords site and page visits 
Performance DataGoogleMeasure site performance
Analytics SessionGoogleGroups page views into session

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Our Site uses analytics services provided by Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use Our Site. 

2. Contact Us

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Data Protection Contact):

Email address: companysecretary@chrysalisgroupservices.co.uk.

Telephone number: 0300 365 4040 .

Postal Address: 3 Brook Office Park, Emersons Green, Bristol BS16 7FL 

Audits

At Touchstone, we take a proactive approach to compliance through regular audits, inspections, and ongoing monitoring across our properties. These reviews allow us to identify potential risks, maintain high standards, and ensure our properties continue to meet relevant UK legislation, regulatory requirements, and industry best practice.

Our compliance monitoring covers a range of areas, including health and safety inspections, compliance audits, property condition assessments, contractor and works audits, and regular reviews of key statutory requirements such as fire safety, gas safety, electrical safety, asbestos management, and water hygiene. These checks help us assess the condition of our properties, ensure safety procedures are being followed, and identify any areas requiring improvement.

All findings are recorded, monitored, and followed up where necessary to ensure appropriate actions are completed. By maintaining a structured approach to auditing and compliance management, Touchstone supports the delivery of safe, well-maintained, and responsibly managed properties.

Legionella Management

At Touchstone, we take a proactive approach to managing the risks associated with Legionella and ensuring water systems within our properties are safely maintained. We follow the requirements of the Health and Safety Executive (HSE) guidance, including the control measures outlined in HSG274, to reduce the risk of Legionella bacteria developing within water systems.

Our approach includes carrying out suitable risk assessments, implementing Legionella Management Plans where required, and maintaining appropriate records of inspections, monitoring, and maintenance activities. Water systems are regularly reviewed, with temperature checks, flushing regimes, and other control measures undertaken where necessary to ensure systems remain safe and effectively managed.

Where specialist assessment, testing, or remedial works are required, we work with competent and suitably qualified professionals to identify and manage risks. Through effective monitoring, documentation, and preventative measures, Touchstone ensures water hygiene risks are controlled and our properties continue to provide safe environments for residents and occupants.

Electrical Safety

At Touchstone, we recognise the importance of maintaining safe and reliable electrical systems across all our properties. We ensure electrical installations and equipment are managed in accordance with current UK legislation and industry standards to help protect residents, occupants, contractors, and visitors.

Electrical installations are inspected and tested by suitably qualified professionals, including the completion of Electrical Installation Condition Reports (EICRs) where required. Any identified issues, defects, or remedial works are carefully reviewed and addressed by competent contractors to ensure ongoing safety and compliance.

Our approach includes regular monitoring, appropriate maintenance, and accurate record-keeping of electrical safety documentation, including inspection reports and certification. Through proactive management and working with trusted specialists, Touchstone helps ensure our properties remain safe, compliant, and suitable for their intended use.

Asbestos Management

At Touchstone, we take a proactive approach to managing asbestos risks within our properties, ensuring the safety of residents, occupants, contractors, and visitors. Where asbestos is present or suspected, we ensure that appropriate procedures are followed in line with the Control of Asbestos Regulations 2012 and current UK guidance.

Where required, asbestos surveys are undertaken by suitably qualified professionals to identify and assess any asbestos-containing materials. We maintain detailed records and Asbestos Management Plans to monitor the condition of identified materials, review potential risks, and ensure appropriate control measures are in place.

Any works involving asbestos are carefully managed and, where necessary, completed by competent and appropriately licensed contractors. Through effective planning, regular inspections, and robust compliance procedures, Touchstone ensures asbestos risks are properly controlled and our properties continue to provide safe and well-managed environments.

Gas Safety

At Touchstone, we recognise the importance of maintaining safe and reliable gas installations across all our properties. We ensure that gas systems, appliances, and associated equipment are managed in line with current UK legislation and industry requirements, helping to protect residents, occupants, and visitors.

All gas appliances and installations are subject to regular inspections and servicing by qualified Gas Safe registered engineers, with annual Gas Safety Checks completed where required under the Gas Safety (Installation and Use) Regulations 1998. These checks ensure that appliances are operating safely, ventilation is adequate, and any potential issues are identified and addressed promptly.

We maintain accurate records of gas safety documentation, including Gas Safety Certificates, servicing information, and any remedial works undertaken. Through proactive maintenance, regular monitoring, and working with competent contractors, we help ensure our properties remain safe, compliant, and efficiently managed.

Fire Safety

At Touchstone, fire safety is a fundamental part of our approach to property management and development. We ensure that all properties are designed, maintained, and managed in accordance with current UK fire safety legislation and best practice guidance. This includes the installation and maintenance of appropriate fire detection and alarm systems, routine servicing and testing, fire door inspections and compliance checks, emergency lighting, and the completion of regular Fire Risk Assessments.

We work with competent contractors and specialists to ensure that all fire safety measures are properly maintained, with any identified risks addressed promptly. Our approach includes ongoing monitoring of fire safety systems, ensuring escape routes remain suitable, and maintaining accurate compliance records to support the safety and wellbeing of occupants, residents, and visitors.

Through robust fire safety procedures and proactive management, we help provide safe, compliant, and well-maintained accommodation that meets the requirements of UK legislation, including the Regulatory Reform (Fire Safety) Order 2005 and relevant housing standards.