At Touchstone, we take pride in our work and our governance as a business. Please see below our Ethics, Values, Terms & Conditions and Privacy Policy.
Touchstone's Ethics & Values
Integrity & Honesty
We will communicate our outcomes transparently so that all stakeholders know where we stand, and how we are performing against the standards and targets we set.
Dependibility & Commitment
All stakeholders can be assured that we will deliver on what we say we will, including maintaining your home, ensuring that tenants live in a good quality home, and that your safety is accounted for in line with the Tenants Charter. We will also deliver all related services and products to the same high standard.
Respect, Compassion & Humility
To demonstrate that we hear every voice, at every level throughout the organisation, especially those of our service users, ensuring that we take into account their views when making decisions, and designing services.
Courage & Responsibility
Whatever the challenges are, we will remain accountable on delivering what we say we will, doing this to the best of our ability.